Frequently asked questions
What if repair is needed on my device?
Minor repairs, such as cleaning debris from the device or lubricating o-rings will be completed at the time of the test to avoid trip charges and save the client time to pass the device. For repairs requiring extended labor time or repair parts, GCS will provide a quote for your approval.
Does the water need to be turned off while testing?
Yes, backflow prevention assemblies cannot be tested without turning off the water. to the device. Fortunately, the water is usually shut off only for a few minutes resulting in little or no interference to water supply downstream of the device.
Do I need to be on site during the test?
Provided our technician can access the device and you approve the testing, it is not necessary that you be on site during the certification test.
Does the price of the test vary based on device size?
Not with GCS Backflow. Unlike our competitors, we charge per test and not per the size of the device. This makes it simple for you and allows customers with larger devices to save money.
How can I pay?
We can accept cash, check, or credit cards. For your convenience and the safety of our testers, our testers generally do not accept cash payment on site. If you want to pay cash on site contact our office to discuss options.
Why does the backflow test need to be completed again?
Government regulations and state law requires water operators to have a retesting schedule for backflow devices. Ongoing testing is important to ensure the backflow preventer is working correctly and will prevent contaminants from reaching our drinking water in case of water backflow situation. Frequently this test is required annually but in some instances the schedule by the water company may be different.
What do I need to do after the test is completed successfully?
Nothing. We will contact the water provider with results of the test to ensure they update their compliance records. In addition, a copy of the test report will be sent to you by email for your records. When needed, the GCS Technician will print a paper copy of the report and leave it attached to the device for inspection.
Where are my backflow devices located?
Backflow devices can be found in various places on your property. Often, they are located near the water meter(s). In other instances, the devices may be located up against the building, inside the building where water line comes in, or near special systems that the device serves. These special systems may include water softener, soda fountain syrup and carbonation system, and others. Take a look at our Gallery page to see pictures of backflow devices typical of our area.